Frequently Asked
Questions
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Q2. What data can ZipZap migrate?
Q3. How many recordings can ZipZap migrate?
Q4. How much time will ZipZap take to migrate all my recordings?
Q5. How many years worth of data can I migrate using ZipZap?
Q6. Where does ZipZap store data during migration, and is it safe?
Q7. Can ZipZap replicate my Gong company library folders in ZRA?
Q8. I have folders in Gong with Playlists, what is the process to get these playlists into ZRA? Do I need to create a folder first?
Q9. For the recorded conversations, do I need to set up the Team Hierarchy first, so then recorded conversations will have the required level of permission?
Q10. What should I do if I cease being a Gong customer?
Q11. Does ZipZap support extracting data from cloud storage if my contract with Gong has expired and I have moved my data to cloud storage?
Q12. Do I need to wait for the entire migration to finish before using the Zoom Revenue Accelerator?
Q13. What should I do before initiating the migration process with ZipZap?
Q14. How should I prepare my ZRA user accounts before migration?
Q15. How do I sign up for ZipZap?
Q16. What details do I need to provide from the Gong side?
Q17. Why should I provide Gong credentials to ZipZap?
Q18. What details do I need to provide from the Zoom side?
Q19. Why should I provide Zoom credentials to ZipZap?
Q20. What steps do I need to follow after providing Gong and Zoom credentials to ZipZap?
Q21. What happens during the import process if a user no longer exists within Zoom or Gong?
Q22. What happens if the meeting host doesn’t have a ZRA license before migration?
Q23. What happens if the meeting host is deactivated before migration (terminated gong user)?
Q24. Can I select a custom time period for migration?
Q25. Does ZipZap offer support during the migration process?
