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FAQ

Got questions? We‘ve got answers.

1. What is ZipZap?

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2. How do I sign up for ZipZap?

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3. What details do I need to provide from the Gong side?

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4. What role should I need to access the required data from Gong?

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5. What details do I need to provide from the Zoom side?

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6. What role do I need to access the required data from Zoom?

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7. How do I obtain the required details from Zoom?

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8. What steps do I need to follow after providing the required details?

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9. Who can I contact for support during the migration process?

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10. What happens during the import process if a user no longer exists within Zoom or Gong?

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11. What happens if the meeting host doesn't have a ZRA license before migration?

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12. What happens if the meeting host is deactivated before migration (terminated gong account)?

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13. What should I do before initiating the migration process?

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14. How should I prepare user accounts for migration?

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15. Can I select a custom time period for migration?

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16. What should I do if I cease being a Gong customer?

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17. How many years' worth of data can we migrate using your tool?

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18. Where is the data stored during migration, and is it safe?

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19. Is the payment process safe when upgrading to the ZipZap premium plan?

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20. Do I need to wait for the entire migration to finish before using Zoom?

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21. Can I replicate my Gong company library folders in ZRA?

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